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Terms and Conditions of Supply by The Flower Shop, Codsall Ltd
Bespoke/Custom Orders
A bespoke/custom order is defined as an order placed over the telephone, by text or in store.
1. Your order
1.1 Payment & Pricing: Your order is formed as a contract upon your payment being made. Deposits may be requested at our discretion, with payment made in full prior to your delivery. Orders for collection, the balance to be made upon collection. Prices include VAT. Delivery charges will be included as per your delivery instructions. No charges are made for collections. Delivery charges vary by postcode. For more details please refer to the delivery and prices page.
1.2 Cancellations: You can amend or cancel your order without penalty up to 24 hours before your requested delivery/collection date. After this window, the flowers may have been prepared or dispatched. Orders that are cancelled/refunded within the allowed time window of 24 hours prior to your delivery/collection date, where we have been notified by text, by email or via the phone are subject to an administration fee of £1.95. Further details for Cancellation/Amendments can be found in section 6.
1.3 Substitutions: Because fresh flowers are living products, exact varieties are subject to seasonal availability. The Flower Shop Codsall Limited reserve the right to substitute stems with others of equal or greater value while maintaining the overall aesthetic of the arrangement.
2. Delivery
2.1 Upon delivery: If the recipient is not home, we will attempt to leave the flowers with a neighbour or in a secure location. If neither is possible, the flowers will be returned to the shop and a card will be left to arrange redelivery or collection. Delivery charges is for ONE delivery only. Redelivery is charged at the standard rate.
2.2 Delivery Address: You are responsible for ensuring the delivery address and postcode are 100% accurate. The Flower Shop Codsall Limited are not liable if a delivery fails due to incorrect information provided.
2.3 Proof of Delivery: Where signed proof of delivery cannot be obtained, photographs will be taken and will be used as proof of delivery. Photos will be shared upon request. In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, schools, crematoriums and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
2.4 It is possible to request a preferred delivery time when placing your order. Whilst every effort will be made to ensure your order is delivered to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.
2.5 Force Majeure: Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms may not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
3. Complaints
3.1 Due to the perishable nature of the items, any complaints regarding quality, freshness, or damage must be reported to ourselves within 48 hours of delivery/collection. Refunds or replacements are assessed on a case by case basis. Photographic evidence may be required.
4. Flowers
4.1 Certain Products may be delivered by us in bud to ensure longer life.
4.2 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us using the contact details set out in Section
5. Collect from Store
5.1 When placing a "Collect from Store" order we will send you a message by text to confirm your collection.
5.2 Once your order has been created we will notify you by text to advise you that your order is ready for collection. If you have provided a message to accompany your order we will hand write it on your behalf.
5.3 Should we be unable to meet the collection time, we endeavour to contact you to re-arrange your collection time.
6. Cancellation & Amendments
6.1 Should you require your order to be cancelled or amended we require 24hrs notice prior to your requested delivery/collection date.
You can send your instruction by text to : 07359 029547
Email : sales@theflowershoponline.co.uk
Failure to provide the correct notice will result in your order being created and therefore cannot be amended, cancelled and refunded.
ALL refunds are subject to a £1.95 administration fee.
Orders may be amended or cancelled up to 24 hours before the intended delivery/collection date.
6.2 We are entitled to cancel your order at any time where we have been made aware of, or suspect fraudulent activity with your payment. The transaction will be recorded to merchant services.
7. Customer Services
7.1 In the event that you are not satisfied with the way we manage your order, any complaints should be addressed to: The Flower Shop, Codsall Ltd 108 Wolverhampton Road, Codsall, Wolverhampton WV8 1PE
7.2 Because of the perishable nature of our products and to assist us in resolving any complaints quickly, we advise you to make any complaint within 2 days of the date of delivery/collection or intended delivery/collection of your purchase.
8. Disclaimer
8.1 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
8.2 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
8.3 Use of Photos : We reserve the right to use any photos of our products created for promotional work or in person sales purposes.